Shopify

Add AI chat and voice calling to your Shopify store in minutes.

Overview

The Call Agent AI Web Agent for Shopify lets you embed a powerful AI chat + voice assistant directly into your storefront.

Your customers can:

• Chat with your AI assistant in real time

• Talk to your AI using natural voice (browser-based calling)

• Get instant answers about products, shipping, returns, and policies

• Receive 24/7 support and guided sales assistance

All conversations are managed from your Call Agent AI dashboard.

Key Features

AI Chat

• Instant text-based conversations

• Product & policy Q&A

• Order and shipping guidance

• Personalized recommendations

AI Voice Calls

• Real-time voice conversations in the browser

• Natural, human-like voices

• Hands-free support experience

• Multilingual voice support (plan dependent)

Widget Controls

• Floating widget placement (corner-based)

• Chat-only, Voice-only, or Chat + Voice modes

• Fully responsive on desktop & mobile

Analytics & Logs

• Conversation transcripts

• Call recordings

• Engagement insights inside your dashboard

Requirements

Before installing the plugin, ensure you have:

Before getting started, make sure you have:

• A Shopify store

• A Call Agent AI account

• An active Call Agent AI plan

• Your API Token and Assistant ID

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1. Create Your Call Agent AI Account

1. Go to https://admin.callagentai.com

2. Click Sign Up

3. Complete the registration form

4. Confirm and verify your email

5. Log into your dashboard

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2. Choose a Plan

Call Agent AI offers separate plans for chat and voice.

AI Chat Plans (Text Only)

AI Chat Plans (Text Only)

Plan	Price (USD)	Conersations
Starter AI	$19/mo	300
Growth AI	$49/mo	1,000
Pro AI	$99/mo	2,500

Includes modern LLMs such as GPT-4o and Gemini.

AI Call Agent Plans (Voice)

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3. Create Your AI Assistant

1. Open your Call Agent AI dashboard

2. Go to Assistants → Create New Assistant

3. Configure:

   • Assistant name

   • Personality & tone

   • Knowledge base (products, policies, FAQs)

   • Voice (if using calls)

4. Click Save

Get Your Credentials

Inside the assistant’s Plugin Setup section, copy:

• API Token

• Assistant ID

You’ll need both for Shopify.

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4. Install the Shopify App

Via Shopify App Store

1. Open the Shopify App Store

2. Search for Call Agent AI

3. Click Add App

4. Approve permissions

5. You’ll be redirected to the app settings

Manual / Private Install

If provided with an install link:

1. Open your Shopify admin

2. Follow the authorization steps

3. Complete installation

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5. Configure the Widget

Inside the Call Agent AI app in Shopify:

Required Fields

• API Token → Paste from dashboard

• Assistant ID → Paste from dashboard

Widget Options

Setting	Description
Widget Position	Bottom-right (recommended), bottom-left, top corners
Feature Mode	Chat only, Voice only, or Chat + Voice
Enable Widget	Turns the widget on/off

Click Save Settings.

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6. Add Your Store to CORS (Required)

Your Shopify store must be explicitly allowed.

1. Go to admin.callagentai.com

2. Open Settings → CORS / Allowed Origins

3. Add:

   https://your-store-name.myshopify.com

4. If using a custom domain, add:

   https://www.yourdomain.com

5. Click Save

Without this step, the widget will not connect.

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7. Go Live & Test

1. Visit your Shopify storefront

2. Look for the floating widget

3. Test:

   • Chat responses

   • Voice calls (allow microphone access)

4. Test on mobile for responsiveness

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Widget Settings Explained

API Token

Authenticates your store with Call Agent AI.

Assistant ID

Determines which AI assistant your customers interact with.

Feature Mode

• Chat + Voice → full experience

• Chat Only → text support

• Voice Only → call-first experience

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Troubleshooting

Widget Not Showing

• Widget enabled?

• API Token & Assistant ID correct?

• Store domain added to CORS?

• Browser cache cleared?

Voice Not Working

• HTTPS required

• Microphone permission enabled

• Voice plan active

Errors

• “Invalid API Token” → re-copy token

• “Assistant not found” → verify ID

• “No usage remaining” → billing check

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FAQ

Can I use chat and voice together?

Yes — purchase both plan types.

Does this work on mobile?

Yes, fully responsive.

Can I customize AI responses?

Yes — via assistant settings and knowledge base.

Is customer data secure?

Yes — conversations are encrypted and stored securely.

How do I uninstall?

Shopify Admin → Apps → Call Agent AI → Uninstall.

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Support

Need help?

• Docs: https://callagentai.gitbook.io/docs

• Email: [e-mail]

• Dashboard: https://admin.callagentai.com

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Quick Start Checklist

• Call Agent AI account created

• Active plan selected

• AI assistant configured

• API Token copied

• Assistant ID copied

• Shopify app installed

• Widget configured

• Store added to CORS

• Widget enabled

• Tested on desktop & mobile

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You’re Live 🚀

Your Shopify store now has a real AI web agent that customers can chat with or talk to — 24/7, no extra staff required.