Test Your Agent

Test your AI assistant’s voice directly in your browser — no phone number or Twilio required.

Overview

Web Call Preview lets you start a live, two-way voice conversation with your AI assistant directly from the Call Agent AI dashboard. It’s the fastest way to hear how your assistant sounds, responds, and behaves before deploying it to real callers.

With Web Call Preview, you can:

• Instantly test any assistant without a phone number

• Hear the exact voice and personality customers will experience

• Validate prompts, tone, and conversation flow

• Test knowledge base responses, SMS/email triggers, and bookings

• Verify Zoho CRM–connected assistants with full functionality

• Review full transcripts inside Call Logs

This guide explains how to access Web Call Preview, run test calls, and understand usage and billing.

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Watch the Tutorial

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Requirements

Before using Web Call Preview, ensure you have:

Requirement	Details
Account	Call Agent AI account (trial or paid)
Permissions	Access to the assistant you want to test
Assistant	At least one assistant with an AI model and voice configured
Browser	Chrome, Firefox, Edge, or Safari
Microphone	Working microphone and audio output
Usage Limits	Trial: 15 total minutes · Paid: Unlimited (billed per minute)

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1. Access Web Call Preview

There are two ways to open Web Call Preview.

Option A: From the Assistants List

1. Log into your Call Agent AI dashboard

2. Click Assistants in the left sidebar

3. Find the assistant you want to test

4. Click Preview on the assistant card

5. You’ll be taken to the Edit Assistant page with Web Call Preview available

Option B: From the Edit Assistant Page

1. Go to Assistants

2. Click any assistant to open Edit Assistant

3. At the top of the page, locate the button labeled “Hear the AI in action”

What you should see: A purple / gradient button with a microphone icon labeled “Hear the AI in action.”

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2. Start a Web Call

Begin a live voice conversation with your assistant.

1. Click “Hear the AI in action”

2. When prompted, allow microphone access

3. The button changes to “AI is talking… tap to end”

4. Your assistant speaks its configured greeting

5. Speak naturally — the assistant listens and responds in real time

Visual Indicators

Indicator	Meaning
Green glow	Your voice is being captured
Amber / orange glow	The assistant is speaking
Pulsing animation	Call is active

Result: You’re now having a real voice conversation with your AI assistant, exactly as callers would.

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3. End the Web Call

1. Click “AI is talking… tap to end”

2. The call immediately stops

3. The button resets to “Hear the AI in action”

4. The conversation is automatically saved to Call Logs

Result: Audio stops and the full conversation is logged and transcribed.

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4. View Web Calls in Call Logs

To review your test call:

1. Click Call Logs in the left sidebar

2. Find the call labeled “Web Call” (shown with a blue badge)

3. Click the entry to expand details

Call Log Details Include

Field	Description
Direction	Web Call
Duration	Length of the call
From	Your email or “web”
To	Assistant name
Billing Type	Trial or Paid
Transcript	Full conversation transcript

Result: You can review exactly what was said, how long the call lasted, and how it was billed.

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5. Pricing & Usage

Web Call Preview uses the same billing rules as regular AI voice calls.

Free Trial Accounts

Feature	Details
Included Minutes	15 minutes total
Usage Display	Remaining minutes shown below the call button
When Used Up	“Preview limit reached” message appears

Paid Accounts

Feature	Details
Usage	Unlimited
Billing	Per minute, deducted from workspace balance
AI Models	Standard models at standard rate · Realtime models at premium rate
Auto Top-Up	Triggers when balance drops below 20%

Billing Flow

1. Trial minutes are used first (if available)

2. Paid minutes are deducted next

3. Auto top-up triggers automatically if enabled

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6. Features Available During Web Calls

Web Call Preview is a mirror of real phone calls — all assistant features behave exactly the same.

SMS Triggers

If your assistant is configured to send SMS:

• Triggers activate during web calls

• Messages send automatically when conditions are met

Email Triggers

• Email automations fire during web calls

• Templates and conditions apply as configured

Knowledge Base

• All knowledge base rules apply

• The assistant responds using the same logic as live calls

Real-Time Booking

• Cal.com booking works during web calls

• Users can schedule appointments by voice

Zoho CRM Integration

• Lead and contact creation works normally

• Webhooks and field mappings trigger as expected

Result: Anything that works on a phone call works in Web Call Preview.

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Test & Verify

Desktop Test

1. Open your dashboard in Chrome or Edge

2. Click “Hear the AI in action”

3. Allow microphone access

4. Ask a test question (e.g. pricing, services, booking)

5. Verify responses and triggers

6. End the call and review Call Logs

Mobile Test

1. Open the dashboard in your mobile browser

2. Start a web call

3. Allow microphone access

4. Verify audio works both ways

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Troubleshooting

Microphone Issues

Issue	Fix
Mic blocked	Enable microphone permissions in browser
No input	Check system microphone settings
Permission denied	Refresh and click “Allow”

No Assistant Audio

Issue	Fix
Muted volume	Check system and tab volume
Wrong output device	Select correct speakers/headphones
Audio blocked	Click anywhere on page to enable playback

Preview Limit Reached

Issue	Fix
Trial minutes used	Upgrade to a paid plan
More testing needed	Upgrade or contact support

Poor Call Quality

Issue	Fix
Unstable internet	Improve connection
Browser issue	Switch browsers (Chrome recommended)
Echo	Use headphones

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Quick Reference

Action	Location
Start web call	Hear the AI in action
End call	AI is talking… tap to end
View transcript	Call Logs → Web Call
Check trial minutes	Below call button
Configure SMS	Edit Assistant → Settings → Send SMS
Configure Email	Edit Assistant → Settings → Send Email
Edit knowledge	Edit Assistant → Settings → Knowledge Base

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Summary

Web Call Preview gives you instant, phone-free access to test your AI assistant exactly as customers will experience it.

Key Takeaways:

• No phone number or Twilio setup required

• Same quality and behavior as real calls

• Trial includes 15 minutes of testing

• Paid plans support unlimited preview usage

• Full transcripts and logs included

• Works with Zoho-integrated assistants