Connect Twilio to Call Agent AI

Connect Twilio Account SID and Auth Token to Call Agent AI

Step 1: Add Twilio Credentials

1

Log in to Call Agent AI

2

Go to your Account Settings by clicking on your profile icon located at the top-right corner.

3

Go to Edit Profile → User Settings

4

Under Twilio Settings, enter:

• Account SID

• Auth Token

You can find both in your Twilio Console dashboard.

5

Click Save.

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Step 2: Link a Phone Number to an Assistant

1

Go to Assistants tab in your Call Agent AI sidebar.

2

Open the assistant you want to use

3

Navigate to the Configure / Configuration tab

4

Enter your Twilio phone number and click the Validate button.

5

Once validated, click the Activate button to activate the phone number for your assistant.

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Step 3: Test Your Setup

1

Call the Twilio number.

2

Confirm:

• The AI answers

• Audio works correctly

• Calls appear in Call Logs

3

If SMS is enabled, send a test message.

Your Twilio setup is now complete.